Our Navigation Line
Still connecting you to the right support.
Our Navigation Line continues to operate Monday through Friday from 9 a.m. – 5 p.m. Our partner’s outpatient clinics and many other behavioral health providers within the community are accepting referrals and providing counseling and medication management services for all ages through Telehealth (phone or video conferencing).
We can assist you in connecting with a provider that can support you remotely during this challenging time. In addition to behavioral health needs, we understand that many within our community are struggling with housing, food security, and employment issues. We can assist in connecting you to these resources as well. Give us a call today at 1-844-528-6800.
Our Behavioral Health Community Partner Program
Our care coordinators are continuing to help MassHealth members connect to the right care and coordinate care with primary care physicians, medical specialists, Accountable Care Organizations (ACOs), and Managed Care Organizations (MCOs). During this time, we will continue to help ensure that members have access to medical, behavioral health, social supports, and/or long term support services that they need and want. All services are provided through Telehealth at this time.
Resources
We’ve compiled a list of resources for anyone in our community that are struggling with housing, food security, employment issues, and more. We can also assist in connecting you to these resources. Call our referral line at 1-844-528-6800.
| Service | Provider | Details | Contact |
| Alcoholics Anonymous | Sober Voices | Telephone AA meetings | 712-432-0075, code 654443, press *6 to speak. |
| Burial Resources | Mass General Hospital | resources for final arrangements | https://www.mghpcs.org/socialservice/resources/Funeral-EasyPrint.pdf |
| Burial Resources | Mass.gov | burial and funeral payment assistance | https://www.mass.gov/funeral-and-burial-payment-assistance |
| COVID-19 Testing | MEMA | Interactive COVID-19 testing lovstor map | https://memamaps.maps.arcgis.com/apps/webappviewer/index.html?id=eba3f0395451430b9f631cb095febf13 |
| Crisis Kit | Positive Psychology | Tools for helping clients through turbulent times | View here. |
| Deaf and Hard of Hearing information | Massachusetts Commission for the Deaf and Hard of Hearing | COVID 19 resources for the Deaf and Hard of Hearing | Visit Mass.gov. |
| Disaster Distress | SAMHSA | Disaster Distress Hotline | 1-800-985-5990, SMS Test TalkWithUs (espanol:Hablamos) to 66746, TTY: 1-800-846-8517, www.disasterdistress.samhsa.gov |
| Education | Worcester Head Start | Preschool Applications by phone | https://drive.google.com/file/d/18YFNLuVEIKrWBhnjRRXNc2B6duim-p70/view |
| Education | Class Central | Free online Ivy League Courses | Visit website. |
| Financial Support | United Way | Financial Assistance, free online tax prep, TANF, child care financial assistance, money management services, etc. | Visit website. |
| General Information | United Way/211 | 24/7 call line for coronavirus updates and support. | 211 |
| General Information | Massachusetts HEALing Communities Studies | COVID 19 Response and Support information. | Click here. |
| General Information | Mass Cultural Council | General COVID resources and information | Visit website. |
| General Resources | Network of Care | Information Hub for resources regarding mental health, substance use, health care and insurance, food assistance, housing and shelter, income security, transportation, etc throughout Massachusetts | https://massachusetts.networkofcare.org/mh/content.aspx?cid=9261 |
| General Resources | Making Opportunity Council | North Worcester County resources | Visit website. |
| General Resources | We Are Lawrence | Lawrence area resources | Visit website. |
| General Support | Call2Talk | Call 24/7 for support around stress, mental health, any needs or concerns | 508-532-2255 or Text C2T to 741741 |
| Goods | United Way | Books, clothes, furniture | Visit website. |
| Help Desk | Worcester Public Library | virtual helpdesks for patrons needing assistance with eBooks, Citizen help, tech help, and math help | Call: 508-799-1699 or visit https://mywpl.org/?q=article/virtual-help-deskhttps://%22%20%5Ct%20https://%22_blank |
| Home Care | N/A | information on caring for someone sick at home | https://drive.google.com/file/d/1cJxMZBrl_BmCTFQ4pcryO_Dut8mrli2q/view |
| Home Internet Access | AT&T | Free and discounted home internet access | Visit website. |
| Home Internet Access | Comcast | Free and discounted home internet access | Visit website. |
| Home Internet Access | Spectrum | Free internet for students | 1-844-488-8398 |
| Housing | CHAPA | Housing resources, emergency shelters, emergency childcare | Visit website. |
| Housing | CHAPA | Home energy assistance information, information on rent, utilites and other espenses relief | Visit website. |
| Insurance | MassHealth | Health insurance | https://www.mahealthconnector.org/ |
| Insurance and Medical Expenses | United Way/211 | Health insurance and medical expense relief, financial help for medical bills, medication, etc. | Visit website. |
| Legal Resources | Community Legal Aid | Legal aid during Coronavirus | https://communitylegal.org/ |
| Legal Resources | American Bar Association | Information on advocating for Special Education services during COVID 19 | https://www.americanbar.org/groups/litigation/committees/childrens-rights/practice/2020/advocating-for-special-education-services-during-covid19/ |
| Legal Resources | Attorney General’s Office | File legal complaints. | Visit website. (617) 727-3465 |
| LGBTQIA+ Resources | Tufts Health Plan | Information about LGBTQIA+ community and COVID 19 | Visit website. |
| Mental Health | NAMI | BREATHE Portable Mindfulness Meeting and Support group (May 14) | https://abh.memberclicks.net/assets/home%20revised.pdf |
| Mental Health, Substance Use, Social Services | Advocates, Family Continuity, SMOC, Spectrum, Wayside | Detailed list of all services provided by our agencies. Advocates, Family Continuity, SMOC, and Spectrum clinics are accepting new clients during the COVID-19 | View list. |
| Mental Health, Substance Use, Social Services | SAMHSA national helpline | Referrals for mental health and substance use services | 1-800-662-HELP, View website. |
| Non-Emergency Support | City of Boston | Non-emergency city services and information | View website. |
| Nutrition | Abundance Boston | Phone application for food resources | View website. |
| Nutrition | Boston Centers for Youth and Families | Youth meal distribution. | View website. |
| Nutrition | Beverly Bootstraps | Food resources Beverly and surrounding towns | View website. |
| Nutrition | Greater Boston Food Bank | Locate a food resource near you | View website. |
| Nutrition | Homeless Shelter Directory | North Shore food pantries, soup kitchens, and food banks | View website. |
| Nutrition | Feed Framingham | Guide to food resources in Framingham | View website. feedframingham@gmail.com |
| Nutrition | MassHealth | Food Assistance Programs | English: https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:518e11aa-90e0-43e3-9f22-19cdaa08a42b Spanish: https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:91e792d7-9bb8-4efb-8d97-ff5ec6b98a11 |
| Nutrition | Project Bread | Food Source Hotline providing screenings for SNAP, SNAP application assistance, referrals to community food programs, school meal sites, etc. | 1-800-645-8333 |
| Nutrition | SNAP/WIC | COVID19 food assistance | SNAP: www.DTAConnect.com WIC: www.mass.gov/wic |
| Nutrition | Catering Options | Meal delivery service for families, individuals and nonprofits in the Marlboro area. Drive up service available weekdays from 3-5 pm. Deliveries to towns of the Metrowest | Visit website. |
| Nutrition | United Way | Hot meals to go in Framingham and Clinton | Visit website. |
| Nutrition | Worcester Regional Food Hub | Local food pickup options | View website. |
| Parental Support | Parents Helping Parents | Parent Stress Hotline | 1-800-632-8188 |
| Parental Support | YMCA | Emergency Childcare | View website. |
| Peer Support | Advocates | General Peer Support Meetings provided via Zoom every weekday at 10 AM | Meeting ID: 563 827 781 Password: 004116 https://advocates-telehealth.zoom.us/j/563827781?pwd=cnhTWXFwRDJIUk9VcjNESGg2eGZrdz09 |
| Peer Support | Advocates – The Living Room | Call 24/7 to talk 1:1 with a Peer Specialist | 508-661-3333 |
| Peer Support | Kiva Center, a program of the Central Mass. Recovery Learning Community | Weekday peer support calls at 10 AM, 1PM, and 7PM | 508-556-4226 |
| Pregnancy Resources | Ovia Health | Preganancy and COVID 19 FAQs | View website. |
| Recovery Support | Choice Recovery Coaching | Free Recovery Coaching | https://drive.google.com/file/d/1T3dKeeGMbxtckDFaT6HXGDkJQ3iuYZDH/view |
| Recovery Support | No One Walks Alone and Everyday Miracles | Virtual REcovery Support Groups | https://nowaedm.glideapp.io/ |
| Recovery Support | Spectrum | ATS, Detox, and CSS Unit available for COVID 19 positive patients | https://www.spectrumhealthsystems.org/resources/blog/entry/we-re-here-for-you-how-spectrum-health-systems-is-continuing-treatment-amid-covid-19 |
| Smoking Cessation | UMASS Medical School | youth vaping resources | https://umassmed.edu/psychiatry/resources/tobacco/tobacco-free-community-partnership/Media/ |
| Smoking Cessastion | DPH QuitWorks | Resources for tobacco dependence recovery. | View website. |
| Unemployment Benefits | Career One Stop | Apply for unemployment benefits | View website. |
| Unemployment Benefits | Mass.gov | Apply for unemployment benefits | View website. |
| Virtual Safe Space | Advocates | Varied daily virtual support groups and safe spaces | https://www.advocates.org/virtual-support-groups |
| Worcester AreaCommunity Resources | Coalition for a Healthy Greater Worcester | General COVID 19 Resources for Worcester and surrounding towns | https://www.healthygreaterworcester.org/covid-19-community-resources |
